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Warning: Plan Ahead to See William Penn

September 22, 2009 by  

William Penn on City Hall

William Penn on City Hall

The City Hall Tour Requires Reservations

The City of Brotherly Love proved itself quite the opposite when my daughter-in-law, two grandchildren and I set off to view the statue of William Penn above City Hall.

We knew observation desk tours were available and researched the Internet for details, checking Will Penn’s homepage. The website boasts, “This is where you will find everything you ever wanted to know about Philadelphia City Hall (and then some!) A second page stated,” Tours of the tower run every 15 minutes from 9:30 am to 4:30 pm, Monday through Friday. A group interior and tower tour of City Hall meets at 12:30, Monday through Friday. All tours are free.”

We also checked a few other tourism websites to confirm. Then, off we drove, paying the toll to cross the Delaware River from New Jersey. Unable to find street parking, we pulled into a lot charging $5.75 per 30 minutes for the first two hours, or $27 per day.

We walked to Penn Square, entered City Hall and were directed to the gift shop to purchase tickets. What happened to free? An employee explained fees were $5 per adult and $3 per child and reservations were necessary. Reservations? Did we want the next available time slot in an hour and a half? An hour and a half?

I wasn’t upset by the cost, but waiting over an hour with a five and six year-old wasn’t an option. The kids wanted to see the statue up-close and I expected to take a few photos. Thoroughly frustrated, we returned to the car, paid for parking and drove home.

Come on Philadelphia tourist bureau– please give your visitors a fair shake if you can’t bestow a little love. Update visitor information websites now.

Next time, if there is a next time, I’ll know to make reservations over the phone. Call 215 686-2840, but another warning–they are only offered on the day of your visit.

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